Service Desk Administrator

The Airedale Group

Job Title: Service Desk Administrator

Company Overview:

Network are a well-established service provider specialising in national catering equipment and engineering services. Having recently celebrated 25 years in business Network have become a trusted partner for blue-chip clients across the UK. Working closely with leading manufacturers, the company have an excellent reputation for providing high-quality services and solutions. Employing a large team of field engineers who are trained on a vast range of specialist catering equipment.

Network are part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing group of businesses, employing 700 people across the UK.

Job Description:

Role involves but is not limited to:

• Supporting Office Manager with Network Catering Accounts throughout the office.
• Supporting desks with coverage as required this will involve (Actioning For Reviews, To Quotes and Invoicing Review) as requested by TL.
• Driving down Batching.
• Escalate Complaints to Office Manager.
• Support Portal Administration when requested.
• Updates to be sent to Office Manager daily so she can support when applicable.
• Van checks and spreadsheet to be completed daily and communicated to Claire Hinton and OM.
• Fines to be sent to checked, sent to the relevant person and follow up on response, communicate with OM anything that needs paying or is being disputed.

Skills and Abilities:

• Ensure your daily behaviours and actions are customer centric.
• Good Interpersonal Skills
• Accountability: Listen and continuously improve.
• Ability to plan and organise.
• Time Management.
• Excellent communication Skills.
• Ability to work under pressure.
• Excellent multi-tasking skills.