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Customer Account Coordinator

Ellis Mason Ltd
Posted a day ago, valid for 16 days
Location

Royston, Cambridgeshire SG8 6DF, England

Salary

£25,000 - £27,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • Ellis Mason is assisting a small, well-established business in their search for a new Customer Account Coordinator.
  • The ideal candidate should have some customer service experience and the role is available immediately.
  • The salary for this position ranges from £25,000 to £27,000 per annum, with additional benefits including 25 days of leave and the option to work from home on Fridays.
  • Main responsibilities include compiling sales orders, assisting the sales team, and maintaining customer communication.
  • Candidates are encouraged to apply, especially recent graduates looking to start their careers.

Ellis Mason are assisting a small, well established business in their search for a new  CUSTOMER ACCOUNT COORDINATOR .

This may be an exciting role for a graduate! Ideally with some customer service experience. 

The CUSTOMER ACCOUNT COORDINATOR  role is available immediately for the right candidate. 

THE SALARY & BENEFITS
  • £25,000-£27,000 per annum
  • 25 days (plus the standard bank holidays)
  • Monday- Thursday 9am to 5pm, early finish Friday!
  • Work from home on a Friday
  • On-site parking or a 10-minute walk from the train station
THE JOB

The main duties included within the role of the CUSTOMER ACCOUNT COORDINATOR , are;

  • Compiling and entering complex sales orders onto the SAGE CRM or Excel database
  • Involvement in sales projects including new products or industries
  • Assisting the Sales team with the production of quotations
  • Working with the Sales team to ascertain pricing based on tangibles such as; total order amount, product used, volume of business, etc
  • Keeping in contact with existing and new customers to ensure that they are receiving optimal service at all times
  • Informing customers of delivery lead times and potential changes to their order
  • Handling incoming calls
  • As first port of call on the phone, handling each call appropriately
  • Contacting suppliers for quotes and estimates. Following up on order timelines
  • Social media engagement; creating social media posts, handling any responses, etc
  • Handling the storage of sample packs and print retains
  • Saving digital print files in the correct folders online
  • Assisting with the creation of data lists; e.g. if given an exhibitor list of contacts from a trade show, researching them, finding contact details, relevant contact names, etc
  • General administrative tasks such as; keeping the office tidy, taking the post, responding to e-mails, ordering equipment if requested, and more
  • This list is not exhaustive and the role may evolve dependent on the skills of the person 

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.