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Administrator

Mumford & Worrall Ltd
Posted 20 hours ago, valid for a month
Location

Royston, Cambridgeshire SG8 6DF, England

Salary

£36,000 - £43,200 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a Service Desk Administrator for a client located near Royston, working with a national Mechanical and Electrical building service provider.
  • The position is full-time and starts on a temporary basis, with potential for permanent employment for the right candidate.
  • Candidates should have previous experience in a call centre, customer service, or help desk environment, and full training will be provided.
  • The role offers a salary of £25,000 per year and requires demonstrable experience in a similar environment.
  • The company values its employees, offering a rewards program with discounts, benefits, and access to confidential help lines and medical services once permanent.

We are hiring a Service Desk Administrator for our amazing client based just outside of Royston. This role is working for a national Mechanical and Electrical building service provider, who offer integrated planned preventative as well as reactive maintenance services across all property portfolios and are looking for an administrator with great organisation and communication skills. This is a full-time position starting on a temporary basis with a view of going permanent for the right candidate.

This role will suit candidates with previous experience working within a call centre, customer service or help desk environment, full training will be provided, and you will be working within a fantastic, supportive team. They are a lovely company that really take pride in caring for their staff offering a great staff rewards program with discounts, benefits and access to confidential help lines and medical services once a permanent employee.

Responsibilities will include:

  • General administration/office duties including preparing documents, producing files and filing
  • Answering incoming phone calls & emails over various inboxes
  • Allocation of works to engineers based in the South-East of the UK
  • Working to response times to meet contract SLA agreements
  • Monitoring dashboard data to ensure we are meeting contractual SLAs
  • Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
  • Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc

Requirements:

  • Demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred
  • Great organisation and time management
  • Ability to work independantly as well as with a team in a fast-paced/pressured Service Desk environment
  • Excellent written and verbal communication skills
  • Accurate data entry skills

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.