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WHAT ARE WE LIKE?Embankment Kitchen people are stylish, friendly, passionate, fun and full of energy. We are:
Fun Fun and professional, encouraging faith and respect from our guests
Outgoing Portraying confidence in what we do
Welcoming Happy, warm, personable and smiley staff separate us from the competition
Energetic Hard working and attentive, yet unobtrusive service style
Stylish Cool, clean and fashionable just like our business
Conversationalists We always strike up conversation and talk to guests, be interested in them
Objective of Role (overview):
To operate a designated section of the restaurant, assisting the Manager, always focusing on exceeding the expectations of the customer - providing the best possible experience incorporating EMBANKMENT KITCHENs standards of service requirements at all times whilst adhering to financial guidelines and supporting the business.
REPORTS TO:
Restaurant Manager
OVERVIEW OF RESPONSIBILITIES AND DUTIES
PRODUCT & SERVICE QUALITY:
To ensure the service standards and timings are delivered at all times
To demonstrate excellent knowledge of food, drink, service and EMBANKMENT KITCHEN culture
To assist the management team in restaurant opening, operation and closing to the required standards
To working with all Front of House staff to ensure development of customer relationships and creation of loyal regulars
BUSINESS PROMOTION & SALES:
You will have an area of responsibility (Bar or Floor) and you will be responsible for hitting set KPIs by area.
To have a pro-active view towards promotions, sales and up selling & to be involved in coaching and training staff in suggestive selling skills
HUMAN RESOURCES, RECRUITMENT, TRAINING & RETENTION:
To be responsive to all training provided and to attend all relevant training sessions
To act as a role model to all new employees, by showing a positive approach to team spirit through support and positive communication
Specifically, to act as a guide and mentor to other members of the Front of House team
Full commitment to service standards & training plans for new employees
To attend management and department meetings when required
To communicate all employee welfare issues to the management team
FINANCE & ADMINISTRATION:
To be responsible for designated shift cash outs and cash management and, to secure the opening/ close of the business.
To be responsible for the correct till procedures and use of till along with correct cash reconciliation
TECHNICAL SKILLS & GENERAL:
To comply with all Licensing legislation
To adhere to all company rules, regulations and procedures
To communicate any potential problems to the Restaurant Manager and take a pro-active approach to their resolution
To consistently demonstrate attention to detail with regards to standards
To adhere to all food hygiene and Health & Safety requirements and standards
To be responsible in absence of Restaurant Manager
To perform any task pertinent to the operation as directed by the Restaurant Manager
Job Type: Full-time
