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Role: Temporary initially with opportunity to move to fixed term contract / permanent.
You will specialise in areas such as enquiry management, booking management, event administration, or reporting and data, contributing to successful service delivery and continuous improvement.
Day-to-Day of the Role:- Enquiry Management: Handle service users' requirements from quoting to confirming dates, ensuring a smooth transition to the booking team.
- Booking Management: Manage the booking process, send out joining instructions, and raise accurate purchase orders for suppliers.
- Event Administration: Oversee full administration of events post-booking, including working with client LMS/Portal/Focal Point as required.
- Reporting & Data: Assist in compiling accurate management information and other client and internal reporting, handle reconciliation queries, and ensure accurate invoicing.
- Proven ability to establish strong relationships and drive value for customers.
- Excellent planning and organisational skills.
- Experience in identifying and resolving issues promptly, with a focus on solutions that enhance service quality.
- Strong negotiation skills and the ability to adapt and innovate.
- Autonomous and proactive in managing workload.
- Professional communication skills, both verbal and written.
- Confidence to challenge and influence clients, colleagues, and suppliers.
- Experience in a business-to-business client-focused environment.
- Ability to analise data, identify trends, and make informed recommendations.
- Proficiency in MS Office, especially Excel.
- Competitive hourly rate and job benefits.
- Opportunity to work in a dynamic and supportive environment.
- Professional growth and continuous learning opportunities.
- Hybrid working model, allowing flexibility and balance.
To apply for this role please contact Kyle Raven in the Reed Plymouth office or click Apply Now with you up to date CV
