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Main Duties and Responsibilities
1. Overall
* Support the firm in its intention to continually grow and develop the practice in all areas.
* Strive to provide excellence of service to all clients.
* Take a pro-active approach to the work carried out for clients.
* Be alert to any problems being experienced by clients and react positively to these.
* Take responsibility for noticing client care problems and for solving these.
* Work towards clear objectives that support fee earners in the twin aims of generating and delivering client work.
* Take part constructively in the performance review process and undertake agreed training and development activities.
* Adhere to office and compliance procedures including health and safety.
2. Daily Duties
* Opening incoming mail and scanning to staff
* Collection and preparation of outgoing mail
* Providing advice to staff members on the most appropriate method of mail delivery including organising couriers and doing hand deliveries
* Scanning and copying documents in accordance with the instructions provided
* Distribution and tracking of unreferenced mail
* Creating new client paper files
* Data input in relation to the processing of closed files prior to sending to and uplifting the physical files from off-site storage
* Data input in relation to the processing of client documents prior to sending to and uplifting the physical documents from off-site storage
* General maintenance of all MDFs including paper refills, IT support and supply orders
* Updating of library materials
* Other ad hoc duties as required, including going to the Bank and Post Office and local hand deliveries
* Providing reception cover when required
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
