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We are seeking a dedicated and proactive Customer Service Coordinator to join adynamic team. In this role, you will be responsible for managing and addressing customer issues, assisting customers in resolving issues in a timely manner. The ideal candidate will possess strong leadership skills, the ability to communicate effectively, as you will assist in providing information, support and resolution onto the customer service executive who serves as the primary point of contact between the company and its customers. This position is crucial in maintaining high standards of customer satisfaction and fostering a positive environment for both customers and staff.
Responsibilities
- Supervise the customer service team, providing guidance and support to ensure efficient operations.
- Manage daily customer inquiries and resolve issues promptly while maintaining a professional demeanour.
- Analyse customer feedback and service metrics to identify areas for improvement.
- Develop and implement strategies to enhance customer experience and satisfaction levels.
- Train new team members on company policies, procedures, and best practices in customer service.
- Collaborate with other departments to address customer needs and streamline processes.
- Maintain accurate records of customer interactions and transactions.
Skills
- Proven leadership skills with the ability to motivate and manage a team effectively.
- Excellent communication skills in English; proficiency in Spanish is highly desirable.
- Strong analytical skills to assess data and make informed decisions.
- Ability to supervise multiple tasks while maintaining attention to detail.
- Multilingual capabilities are an advantage, enhancing communication with diverse clientele.
- A proactive approach to problem-solving with a focus on customer satisfaction.
If you are passionate about delivering outstanding customer service and possess the necessary skills, we encourage you to apply for this exciting opportunity as a Customer Service Coordinator.
