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Our client is seeking a dynamic and experienced Technical Operations Manager to lead their Driveline Assembly and Remanufacturing Hub
This role is pivotal in ensuring the efficient operation of our Service/Warehouse Department responsible for delivering driveline components and assemblies to agreed quality, delivery, and cost targets. The ideal candidate will have a strong focus on operational excellence, customer interface, and the application of lean methodologies to drive continuous improvement.
As a key member of the senior leadership team, the Tech Operations Manager will possess strategic thinking capabilities and demonstrate exceptional leadership skills.
Key Responsibilities:
Operational Leadership:
Set up and maintain efficient factory, workshop, and warehouse operations, ensuring the delivery of driveline components and assemblies to meet quality, delivery, and cost targets.
Team Management: Administer all aspects of the workshops and factory personnel, providing operational leadership, guidance, and training to staff within the team.
Customer Interface: Oversee the administration of all offsite service work, including customer quotations, negotiations, and reports. Manage customer issues, negotiations, and conflict resolution to ensure high levels of customer satisfaction.
Lean Manufacturing: Implement and promote lean methodologies to streamline processes, reduce waste, and enhance service delivery. Proven experience in lean manufacturing principles and practices is essential.
Quality and Compliance:
Ensure compliance with relevant UK legislation and company QHSE (Quality, Health & Safety, and Environment) procedures for factory operations. Manage timely submission and satisfactory closure of all warranty claims efficiently.
Strategic Planning:
Contribute to the strategic planning process as a member of the senior leadership team, ensuring the Service Department's objectives align with the company's overall strategy.
Performance Monitoring: Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and drive operational efficiency. Apply an analytical approach to problem-solving, using data and metrics to drive decision-making and improve service outcomes.
Special Projects: Undertake special projects as may be assigned, ensuring site security and safety, and liaising with the Sustainability Executive.
Qualifications:
-Comprehensive engineering knowledge and related safety matters.
-Sound financial acumen relating to sales, costs, margins, and operational efficiency.
-Technical knowledge and experience in managing QEHS issues relevant to workshop and warehouse environments.
-Strong management skills with a focus on operational leadership and excellence.
-Exceptional employee engagement and management skills, with experience in developing leadership and high-performing teams.
-Experience in customer and warranty negotiations.
-Valid driving licence.
-Proven experience implementing lean manufacturing principles and practices.
-Excellent customer interface skills, with the ability to build and maintain strong customer relationships.
-Analytical approach to problem-solving, with the ability to identify root causes and implement effective solutions using tools such as Six Sigma.
-Strategic thinking capability to align the Service Department's goals with the company's overall objectives.
Working Conditions:
-The role may require occasional evening and weekend work to meet deadlines.
-The position involves sitting for extended periods and dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
-The role may involve some travel for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
Candidates must be eligible to live and work in the UK
