Customer Service Supervisor £38,000 Excellent Benefits Hybrid Working Elevation Recruitment Group are working with a key Manufacturing business based in Sheffield, who're looking for a Customer Service Supervisor to join their team. Our clients are a leading manufacturing business dedicated to delivering high-quality products to their valued customers. They pride themselves on their commitment to excellence, innovation, and customer satisfaction. As the Customer Service Supervisor, you will play a pivotal role in managing our customer service operations. You will oversee a team of customer service representatives, ensuring they provide timely and effective support to their customers. Key Responsibilities:

Lead and supervise the customer service team, providing guidance, coaching, and support to achieve performance targets and KPIs.
Develop and implement strategies to enhance the customer service experience, streamline processes, and improve efficiency.
Reviews daily/monthly operational reports to analyse process cycle times, workflow volumes, customer satisfaction and handling times.
Monitor customer inquiries, feedback, and complaints, ensuring prompt resolution and maintaining a high level of customer satisfaction.
Collaborate with internal departments such as production, logistics, and sales to address customer needs and resolve issues in a timely manner.
Manage customer complaints associated with orders, deliveries, returns, coordinating internally fast resolution and response to the customer
Prepares and presents monthly management data.
Develop appropriate policies and procedures to ensure compliance with customer service principles and practices and applicable laws, rules, and (export) regulations, monitors compliance with these areas

Key Skills:

Proven experience in a customer service supervisory or managerial role within a manufacturing environment.
Export order knowledge
Strong leadership skills with the ability to motivate, coach, and develop a team.
Ability to communicate clearly with stakeholders at all levels in the organisation
Excellent communication skills, both verbal and written, with a customer-centric approach.
Demonstrated problem-solving abilities and a proactive mindset to address customer issues effectively.

This is a great opportunity to work for a well known and growing company.