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Customer Service Specialist

Elevation Recruitment Group
Posted 7 days ago, valid for 16 days
Location

Sheffield, South Yorkshire S5 8DP

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is seeking a Customer Service Specialist who is fluent in French to join their team in North Sheffield.
  • The role requires excellent communication and organizational skills, with responsibilities including providing customer support via phone and email, managing export documents, and consulting with logistics partners.
  • Candidates should ideally have experience in administration within export or logistics and possess strong problem-solving abilities.
  • The position offers a hybrid working environment with free parking and emphasizes a passion for customer service.
  • Salary details are not specified, but candidates should have relevant experience, preferably in a fast-paced environment.

Customer Service Specialist - French SpeakingPermanentHybridFree parking 

Elevation Recruitment group are working on an exciting opportunity, based in North Sheffield. The company are looking for Customer Service Specialist to join their team and provide exceptional support to customers. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service.

Responsibilities of the Customer Service Specialist:

  • Provide first-class customer support via phone and email
  • Prepare and manage export-related documents
  • Consult with customers and logistics partners to plan and arrange deliveries
  • Respond to customer inquiries and feedback in a timely and professional manner
  • Assist customers with product information, pricing ordering, and troubleshooting
  • Work closely with other internal teams to oversee the dispatch process
  • Generate commercial documents for export purposes
  • Thoroughly investigate customer concerns like mis-picks, damages, and delivery issues
  • First point of contact for all third party vendors

Requirements of the Customer Service Specialist:

  • Essential- Fluent French Speaker
  • Ideally experience in administration within Export or Logistics
  • Excellent customer service skills/experience, preferably in a fast-paced environment
  • Exceptional communication skills, both written and verbal
  • Strong problem-solving and organisational skills
  • Ability to multitask and prioritise workload
  • Proficiency in Microsoft Office

If you are passionate about customer service and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.