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Client Details
This company is a global leader in the Industrial/Manufacturing sector, with a team of over 10,000+ professionals headquartered in the UK. Renowned for its commitment to innovation and sustainability, it plays a crucial role in supporting local communities and economies. With a strong national presence and numerous sites across the UK, the company is driven by ambition and takes great pride in delivering transformative projects that make a lasting impact.
Description
The IT Support Engineer's roles and responsibilities include, but are not limited to:
- SCCM Management: Ensure the continual upgrade and maintenance of System Center Configuration Manager (SCCM), keeping the site up-to-date through application deployment, content management, and patching.
- Microsoft Intune Support: Provide daily diagnostics and technical support for end-user Windows devices, focusing on vulnerability management to keep devices secure and up-to-date.
- Maintain and update Operating System Deployment (OSD) task sequences, including adding or removing drivers and applications as needed.
- Deliver 3rd Line support for SCCM and Windows operating systems, including the broader IT estate, by creating and modifying Intune configurations for endpoints and managing application packaging.
- Support automation scripts, troubleshooting, and scripting, using tools like Windows Defender, Intune, and SCCM to maintain device health and ensure endpoint compliance.
Profile
The successful IT Support Engineer will possess:
- Proficiency in SCCM at a 2nd/3rd line support level.
- Strong expertise in the Microsoft technical stack, particularly within the End-User space.
- In-depth knowledge of Intune, Group Policy, Windows 10 & 11, and Microsoft Defender.
- Basic familiarity with PowerShell scripting.
- Excellent communication and interpersonal skills, with the ability to document changes, processes, and new technologies clearly.
- A strong commitment to continuous learning and professional development.
- Familiarity with the ITIL Framework.
Job Offer
- An attractive salary package between 37,000 and 40,000 per annum
- Flexible hybrid working, only 2 days a week at your nearest office in London, Newcastle, Derby, Sheffield, or Glasgow
- Generous company benefits, including a pension plan and Cycle to Work scheme
- Enhanced maternity and paternity leave
- Paid volunteer time, to help you make a positive impact
- Comprehensive private medical insurance and sick pay
- A dynamic and supportive company culture that champions innovation, professional development, and a healthy work-life balance.
