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Quality Coordinator

Quality Coordinator

Priority Recruitment

Posted 6 days ago, valid for 16 hours

Sheffield, South Yorkshire S5 8DP

£24,500 per annum

Full Time

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Sonic Summary

The Quality Coordinator position is located in Sheffield, UK, offering a salary of £24,500 per annum.
This full-time, permanent role requires candidates to have previous experience in quality assurance, coaching, or training within a call centre environment.
The role focuses on monitoring call quality, providing coaching, and supporting team member development to ensure compliance and performance improvement.
Successful applicants must possess strong IT skills, excellent problem-solving abilities, and effective communication skills, with the ability to work flexible hours between 8:00 am and 6:00 pm, Monday to Friday.
This opportunity includes full training, ongoing career development, and benefits such as a company pension scheme and hybrid working options.

Quality Coordinator Location: Sheffield, UKSalary: £24,500 per annumJob Type: Full-Time, PermanentShift and Schedule: Monday to Friday, between 8:00 am – 6:00 pmWe are excited to offer an opportunity for a Quality Coordinator to join a well-established organisation in Sheffield.This role is ideal for someone passionate about coaching, compliance, and improving call centre performance. You will play a key role in ensuring high-quality customer interactions, monitoring call handling, and supporting the development of team members.What’s in it for you?

Competitive salary of £24,500 per year
Full training and ongoing career development
Hybrid working options (performance-dependent)
Company pension scheme and life assurance plan
On-site parking and daily refreshments

Key Responsibilities as a Quality Coordinator:

Monitor call quality and provide coaching to improve performance
Conduct 1-2-1 feedback sessions to highlight strengths and areas for improvement
Assist in managing team KPIs, focusing on quality, call time, and collection outcomes
Ensure call agents adhere to regulatory standards and compliance guidelines
Support training for new and existing team members to build capability
Contribute to data quality improvements within internal systems
Assist with client collaborations and internal/external audits

Successful Applicant:

Previous experience in a quality assurance, coaching, or training role within a call centre
Regulatory background in a compliance-driven environment
Strong IT skills with the ability to adapt to new systems
Excellent problem-solving and analytical abilities
Clear and confident written and verbal communication skills
Ability to work flexibly between 8:00 am – 6:00 pm, Monday to Friday

All successful applicants will be required to complete background checks, including DBS/CCJ verification.This is a fantastic opportunity to make an impact in a growing organisation and support a high-performing team.Apply now – we’d love to hear from you!

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