Customer Service Executive

Location: Shefford, SG17

Salary: £25,000 - £30,000

Permanent: Monday - Friday

Job Code: JD1939

Customer Service Executive

This dynamic role at our client's Shefford-based company offers an exciting opportunity for a highly organised and motivated individual to contribute to their growing team.

In this role, you'll be the first point of contact for customers, handling a variety of tasks from answering phone calls and emails to managing general administrative duties.

Your strong communication skills and customer-focused approach will be essential in providing excellent support and resolving queries efficiently.

This role is not just a stepping stone; it's a springboard for career growth. With a culture that values talent and promotes from within, there's a clear path to progress into a full sales role if that aligns with your ambitions.

If you're a vibrant and passionate individual who thrives on ensuring a seamless sales process, this could be the perfect opportunity to kickstart your career.

Key Responsibilities:

• Manage general administrative tasks such as responding to emails, answering phones, data entry and maintaining records.
• Handle inbound phone and web inquiries
• Conduct any research/sales support tasks as required
• Proactively chase outstanding payments prior to dispatch
• Collaborate with the marketing team on sales initiatives
• Greet and assist customers on-site

The successful candidate will have:

• Previous experience in an administrative or customer service role
• Strong organisational and time management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and prioritise tasks effectively
• Excellent verbal and written communication skills

Benefits:

• Monday - Friday
• On-site Parking
• Company Pension
• 28 Days Holiday (Inc. Bank Holidays)

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.