Welcome & Service Assistant

Working within a bustling atmosphere as part of passionate team, you'll play a core part in delivering fantastic customer service. You will provide a warm welcome and give information about the Attingham Estate to make sure each visitor has an enjoyable and memorable visit. 

Salary: £11.64 an hour

Duration: Fixed Term Contract until 4th May 2025

Hours: 15 hours a week. 7.5 hours every Saturday and Sunday

Interview date: Monday 21st October 2024

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Welcome Manager, you’ll be working alongside the Welcome and Service Assistants, Service Assistants, and an amazing group of Volunteers. Our properties are full of life and locally loved. Your contractual location will be Attingham Park however, you'll also work across Sunnycroft, Town Walls Tower and Cronkhill throughout the year. 

The Welcome Team are very enthusiastic about welcoming everyone and the excellent service our team provides, plays a huge part in us fulfilling this goal.

From open to close, we are a 7 day a week operation, 364 days a year. You will be on hand in our Visitor Reception to answer queries and making sure visitors can find everything they need for their visit, to help with site coordination and to talk about conservation work and exciting programming and events for our visitors to enjoy.

As the largest conservation charity in Europe, we work hard to raise funds to continue to care for our sites forever for everyone. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. You will actively promote National Trust Memberships and talk to our visitors about how they can support our cause. There is plenty of opportunity to learn new skills! 

This is an active role; you’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent. You will help maintain site presentation through litter picks, ensuring signage is clean and presentable and maintaining the visitor reception tidiness and cleanliness through the day. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.