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Main Duties/Responsibilities
- Build and maintain customer relationships including written correspondence to maximise sales potential.
- Maintain customer proposal data, following up or alerting sales team as required.
- Complete administrative tasks relating to the role in support of the sales team this will include but not limited to, production of quotes, proposals and orders
- Assist in quoting and selling of excess inventory
- Direct customer liaison including, correspondence and telephone contacts in respect of all aspects of past, present and future sales potential.
- Review existing customer business to define and realise potential new business opportunities.
- Detailed ongoing analysis to define and realise potential new business.
- Maintain customer enquiry data relating to capability.
- Provide pricing proposals and quotations in response to customer enquiries and sales team feedback, RFQs or for unsolicited submissions.
- Record data on success rates of companies quoted - identifying which accounts RFQ vs orders are low
- Liaison with finance department to assist with debtor queries so invoices are cleared.
- Work with Customer Service to get quotes approved and resolve customer queries.
- Work with the sales team to meet objectives to increase performance and to meet or exceed budgets and profitability.
- Update and maintain repair capability listings
- Update and manage customer contact details in the company ERP system
