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I am recruiting for a Customer Service Administrator to join a very well established business. The Customer Services Department plays a key role as they manage all of their customers’ requirements on a daily basis. The areas dealt with by the Customer Services Department can range from arranging a collection, chasing a consignment delivery status, providing quote information, offering shipping advice and providing timed and special delivery services.
The role is office based Monday to Friday
Key Tasks:
General Customer Services duties including:
Dealing with all incoming customer calls
Reviewing PODs (proof of deliveries) / proactive tracking
Resolving any misrouted or lost shipments
Completing daily/monthly reports
Completing customer bookings
Confidently quoting clients and obtaining special options/costs where necessary
