Operations Supervisor

Role: Operations Supervisor
Location: SL3

Salary 30,000 to 35,000

Parking

Benefits/ package

Full time & permanent

Monday to Friday 0800 to 1800

The Operations Supervisor accomplishes department objectives and day to day tasks by supervising staff, organizing and monitoring work process.

Main Duties:

• To ensure that the team have planned and managed all vehicles operating from effectively and profitably.
• Day to day supervision of the drivers and the office team.
• Be prepared to step in and cover resourcing issues/ gaps as and when required.
• Ensure that the jobs allocated to drivers are done so meeting the requirements of the Working Time Directive/driver hours regulation.
• Monitor Sub Contractors and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Be one of the main points of contacts for staff during the shift.
• Ensure that all jobs are priced and closed off & invoiced when completed.
• Liaise with Drivers and Customers in relation to delays and possible issues.
• Updating any relevant spreadsheets to reflect the service standards for our customers.
• Answer telephone calls and deal with requests being made from internal and external customers.
• Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit.
• To oversee all areas ensuring daily tasks are complete
• Ensure the team are updating and progressing accordingly.
• A high level of Customer Care and a strong administrative background is required.
• Experience of supervising/ managing people.
• Practical knowledge of Drivers Hours.
• Knowledge of the Logistics industry.
• Managing own time, planning and performance on a day to day basis.
• Promoting company values and creates strong team spirit and loyalty.
• Developing and maintaining long term working relationships with internal and external customers.

Skills and Attributes:

• Excellent communication skills both written and verbal, and a fantastic telephone manner are essential.
• Attention to detail with good organisational skills and the ability to prioritise workload.
• Experience gained within a similar role desirable.
• This position requires excellent IT skills with an ability to learn new procedures.
• Implementing new procedures and at times writing them.
• Positive attitude.
• Great people skills and management skills, with the ability to influence others.
• The ability to multi-task and to task manage and prioritise workloads to reflect the requirements of the day.

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will in touch to discuss the Operations Supervisorwork we have that suits you in SL3.

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Lisa

Job Number: (phone number removed) / INDCOM

Job Role: Operations Supervisor

Location: SL3

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.