Assistant Branch Manager

About You:

We have a unique opportunity for an aspiring Retail Team Leader or Manager who is looking for a new and slightly different challenge to step into an exciting and varied role. We are on the search for a goal orientated Assistant Branch Manager who possesses a track record within sales, management and customer services.

Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPI’s is also a benefit in this role. The key aspects of the role are converting sales, people management and administration. The biggest challenge is taking responsibility in the Store Manager’s absence.

Core Responsibilities:

Sales/Customer Service

• Sell storage space (via phone, email and face to face); ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions;
• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales;
• Maintain a high level of customer service by sustaining a service culture where the customer is the priority and the companies values are maintained;
• Resolve customer complaints, address customer concerns and explain company or store policies.

Supervise and Train Employees

• Responsible for the day-to-day supervision of employees, including performance management, organising rotas, sales training and delegating tasks;
• Motivate staff to give their best results, praising them when things go well and appraising them of improvements where necessary;
• Provide optimum levels of leadership, if required, encouragement, training and support in order to help others achieve their results and meet their budgets.

Principle Terms:

• Working a day shift pattern to cover the opening hours of the store to include some weekend and bank holiday working;
• Usually forty hours per week but whatever hours are required to ensure the smooth running of the Store;
• Starting salary: £34,201 per annum + End of Year Bonus (first year ote with bonuses will be £38,784 per annum
• 30 days holiday, which includes Bank Holidays;
• Great bonus scheme;
• Contributory pension scheme;Private medical insurance after qualifying period, and subject to eligibility.

Additional Benefits:

• Staff discount on storage and retail products;
• Perkbox - employee 'free perks’ scheme, which includes discounts on many high street retailers, cinema tickets, and much more;
• Training and development programme;
• Additional benefits after qualifying period, including: a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.

We would welcome applicants to call in to discuss the role following their online application.