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Customer Service Coordinator
Location: Shirley Solihull B90
Salary: £28,500
Hours: Full time 9am until 5pm
Benefits: Free parking, 23 days annual leave plus bank holidays, 4% employee and 4% employer pension scheme, life assurance scheme, health cash plan - salary sacrifice and employee assistance programme
We are working on behalf of an esteemed organisation, which is actively seeking to recruit a Customer Service Coordinator to join their existing Customer Service team.
As a Customer Service Coordinator, you will be working in an existing team of 5 supporting a variety of customers across the UK with managing their orders from start to finish. Excellent communication skills with a high degree of accuracy is required for this position. This is a full-time office based position Monday to Friday 9am until 5pm with half hour lunch.
Role and responsibilities:
- As a Customer Service Coordinator you will be responsible for managing the order process from start to finish for a portfolio of customers
- Dealing with manufacturers to check stock levels and forecast
- Organising deliveries and logistics for orders to be delivered around the UK
- Raising new customer orders accurately in Kerridge
- Handling phone, email and portal enquiries efficiently and promptly
- Work closely with the field sales team to process customer orders
- Engaging with colleagues in a collaborative manner
- Support with any invoice queries
- General administrative support as required
Skills and experience required:
- Proven work history in Customer Service, Order Processing, Sales Order Processing is essential
- High level of attention to detail
- Excellent verbal and written communication skills
- Confident user of Excel
- Positive, energetic and confident nature
- A can-do and hardworking attitude
Company benefits:
- 23 days annual leave plus bank holidays
- 4% employee and 4% employer pension scheme
- Life Assurance Scheme
- Health Cash Plan - salary sacrifice
- Employee Assistance Programme
- Free parking
If you are seeking a new position to join an established Customer Service team in the Solihull area then please apply today!
