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Client Operations Manager

The Curve Group
Posted 7 hours ago, valid for 22 days
Location

Solihull, West Midlands B90 4SF

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Client Operations Manager position is based in Solihull and requires the candidate to work on-site Monday to Friday with rotating early and late shifts.
  • The role involves overseeing client relationships, managing operational functions, and ensuring adherence to service level objectives and safety requirements.
  • Candidates must have a minimum of 3 years of experience in leading teams, along with strong technical skills in purchasing, inventory management, and data analysis.
  • The position offers a competitive salary of £45,000 per year, along with opportunities for professional development and process improvement.
  • The company is a global leader in Integrated Supply Solutions, serving various industries including Pharmaceuticals, Automotive, and Aerospace.

Client Operations Manager

Solihull

Fully Site based

Monday to Friday rotating early/lates:

Earlies 5am-1:30pm

Lates 1pm-9:30pm

Role Purpose

This role owns the Client Relationship at a site level, ensuring the site are achieving company and site objectives. Directs, supervises and assists all site operational functions including but not limited to service level objectives, system integration, procurement initiatives, savings targets, value-added service, and inventory management assistance. Implement organizational best practices within each site.

Responsibilities

  • Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the integrated supply sites.
  • Provide leadership, direction, and support career development to on-site staff, including Site Managers and Envoys.
  • Deliver monthly business reviews (MBRs) with the on-site Client team.
  • Contribution and management of RSIS Profitability (P&L) within your allocated accounts
  • Ensure adherence to all customer inventory, storage and delivery requirements.
  • Manage site team to deliver gold standard OPEX rating.
  • Ensure all Safety and OSHA requirements are met.
  • Maintain a positive professional relationship with clients and providing timely follow-up.
  • Work with account managers/directors and strategic account management team to develop additional business opportunities with current clients and new business opportunities.
  • Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed.
  • Help train existing employees on system, best practices, and other company-wide initiatives, motivating employees to achieve company objectives.
  • Seek process improvement in operations, employees, processes, and technologies continually. Embedding a culture of Continuous improvement
  • Ensure best practices are maintained while utilizing trending analysis.
  • Other duties as assigned.

How I make a difference in this role

Operational leadership, management, development and implementation of business operations. It involves overseeing employees, daily tasks and stores and financial costs. This leadership position will require problem-solving, critical thinking, analytical skills, financial acumen and communication skills.

Essential Skills & Experience

  • Technical - Thorough knowledge of purchasing and inventory management including experience using ERP systems and working with interfaces.
  • Technical - Strong data analysis and problem-solving skills.
  • Technical - Selling skills (internal and external).
  • Technical - Root cause and corrective action.
  • Technical - Contractual interpretation.
  • Technical - Computer proficiency in the Microsoft Office Suite. Strong skills in Excel / PowerPoint and Word; ability to learn and work with multiple other MS based applications including Sync

Desirable Skills & Experience

  • Minimum associate's degree or minimum of 3 years' experience in leading teams to deliver excellent results
  • Certification in project management or procurement is desirable
  • Experience in building long term partnership relationships with Clients and stakeholders
  • Ability to follow through and provide excellent customer service.
  • Strong problem-solving skills, ability to prioritize and multi-task.
  • Must demonstrate sound business judgment and decision-making skills.
  • Embody a can-do attitude

About the company

Our client is a global leading provider of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Their portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. They deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.