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Customer Support Coordinator – Join a Thriving Industry Leader!Location: Southam OfficeSalary: £26,000 per annumHours: Monday-Thursday: 8:30 am - 5:00 pm | Friday: 8:30 am - 4:00 pmBenefits: Pension, Life Assurance, Healthcare Cash PlanHolidays: 20 days + Bank Holidays (rising to 25 days with service)
About UsWe are a well-established wholesale distributor supplying essential products to businesses across the UK. As a trusted partner in our industry, we work with a diverse range of clients, from independent businesses to major corporate accounts. We are now looking for an enthusiastic and detail-oriented Customer Support Coordinator to join our friendly and fast-paced team.
The RoleAs a Customer Support Coordinator, you will play a crucial role in ensuring a seamless experience for our clients. You’ll be responsible for managing customer accounts, processing orders, handling queries, and providing top-notch service to both new and existing customers.
What You’ll Be Doing:
? Managing customer accounts – handling a mix of key and standard accounts, ensuring they receive outstanding service.? Processing orders – handling orders from multiple sources, including phone, email, and online portals.? Answering customer queries – responding to product inquiries, checking order status, and handling requests for collections.? Handling customer complaints – ensuring any issues are resolved efficiently and professionally.? Creating quotations – assisting with special product orders and pricing updates.? Maintaining customer records – keeping CRM systems updated with notes, pricing, and key details.? Providing product advice – offering guidance on specifications and documentation.? Generating reports – working alongside IT to provide insights to customers.? Coordinating projects – supporting key customer accounts with bespoke service requests.? Upselling & cross-selling – identifying opportunities to enhance customer orders.
Who We’re Looking ForWe’re searching for someone with a customer-first mindset, excellent communication skills, and a proactive approach to problem-solving. You should be:?? Personable & enthusiastic – a natural communicator who enjoys engaging with people.?? Organised & detail-oriented – able to juggle multiple tasks while maintaining accuracy.?? Driven & self-motivated – eager to deliver a high standard of service.?? Team-focused – willing to collaborate and support colleagues.?? Resilient & diplomatic – able to handle customer concerns with professionalism and tact.
Why Join Us?? A welcoming and supportive team culture.? A growing company with exciting career opportunities.? A varied and rewarding role where no two days are the same.? Full in-house training to set you up for success.
Ready to take the next step in your customer service career? Apply today!
