Administrator

Dynamite Recruitment Solutions Ltd

Posted 4 days ago, valid for 7 days

Southampton, Hampshire SO19 1BQ

Full Time

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Sonic Summary

The Trainee Quality Assurance Assistant position offers a salary range of £25,095 to £27,500 and requires candidates to have some experience in an office-based role.
The role involves conducting audits, providing feedback on quality metrics, and collaborating on action plans to enhance customer outcomes.
Candidates should possess strong communication skills, a high attention to detail, and proficiency in MS Office applications.
The company promotes a supportive, family-like culture with opportunities for career growth and hybrid working options after initial training.
This position is ideal for individuals eager to learn and gain experience across various departments in a fast-growing organization.

Trainee Quality Assurance AssistantBenefits:

Discretionary annual bonus (individual, team, company performance)
Dental Scheme
Perkbox (discounts on brands)
Free GP and wellbeing services, including counseling
Hybrid working available after initial training

Become part of a fast-growing company, proud to hold a strong customer service ethos, who have earned multiple industry awards. Offering hybrid work options. Promoting a collaborative, family-like culture with regular social events and opportunities for career growth.Role Overview:The Trainee Quality Assurance Assistant will work within a small team, refining and managing quality assurance processes across multiple operations areas. This role is ideal for candidates eager to learn and gain experience in a variety of departments. Full training will be provided.Key Duties:

Conduct regular audits, including call listening across Operations
Provide feedback on quality metrics and generate regular reports for senior management
Collaborate on action plans to improve quality and customer outcomes
Monitor control effectiveness and suggest improvements
Drive continuous improvement across operations

Skills and Experience:

Strong communication skills (written and verbal)
High attention to detail
Proficient in MS Office (Excel, Word, PowerPoint)
Experience within an office based role
Ability to manage multiple tasks in a fast-paced environment

Why Apply?

Join a company during an exciting phase of growth
Opportunity to learn across different areas of the business
Supportive, friendly working environment with hybrid work flexibility
Contribute to exceptional customer service
Career development opportunities

Location: Southampton – Hybrid working available after initial training (minimum 3 days in-office per week).Salary: £25,095 up to £27,500Hours: 37.5 hours per week, Monday to Friday.

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