- Managing a portfolio of client accounts, handling all matters relating to their credit control
- Proactively making credit control calls to chase current and overdue debt, with the expectation of 50-80 calls per day.
- Promptly providing updates to clients to keep them up to date with the state of their credit control
- Handling issues or queries that arise, liaising with management to provide solutions
- Working towards targets and KPIs, set for both the team and individual
- Identifying trends and areas for improvement, making management aware so that processes can be kept as streamline as possible
- Extensive previous credit control or collections experience
- Exposure to handling the entire credit control process
- Excellent communication skills
- Strong, positive telephone manner, with exposure to managing large call quantities a day
- Good ability to use Microsoft Office and accounting systems such as Sage