Back to search
Gap Personnel are currently working in partnership with Thompson & Morgan (Branded Garden Products), Based in Ipswich, Suffolk,
Thompson & Morgan is internationally recognised for supplying seeds, plants, and gardening equipment.
The role of an Office based Customer Services Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer.
Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
*This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.
Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.
Days of work - Friday, Saturday, Sunday, Monday
Standard Daily hours - 9am to 6pm
Basic hourly rate of £11.69 per hour
As a Customer Service Representative your duties will include but will not be limited to:
- To handle inbound customer contact via telephone, email, and social media.
- To process orders by post and telephone with accuracy and with attention to detail.
- To deliver effective solutions to customer queries and concerns with a commitment to ownership.
- Occasionally making outbound calls to customers with solutions to an earlier query.
- Introduce customers to weekly special offers and activate discount options on orders.
- Productivity expectation of 12+ customer calls to completion per hour.
Key for the role:
- Grade C or above in Maths and English
- Previous experience of Microsoft AX2012 (advantageous)
- Previous Customer Service experience within a face-to-face or office environment (desirable)
- Excellent written and verbal communication skills (essential)
- Ability to objection handling and appease any complaints should they arise (desirable)
- Work well under pressure (essential)
- Flexibility to work in different areas of the department.
Benefits
- Free tea & coffee (Bring your own mug)
- Generous staff discount available
- Site also has onsite canteen, a large carpark, local amenities and accessible via public transport
if you wish to apply, Please contact the branch on (phone number removed) or email (url removed)
gap personnel group are committed to the selection, recruitment, and development of the best People, basing judgements solely on suitability for the job, gap personnel who operate as an Employment Business
