Service Coordinator - Ipswich
27,000 - 33,000 (DOE)
Mon-Thurs: 8am-5pm, Fri: 8am-2:30pm

Join a leading manufacturing and production company as a Service Coordinator! You'll play a key role in managing parts, technician schedules, and customer communication.

Your role as a Service Coordinator:

Documentation Management: Maintain and manage all documentation related to service and spare parts.
Scheduling Coordination: Plan and coordinate service technician's schedules for customer visits around the UK and Europe.
Customer Communication: Act as a liaison between customers and the technical team, ensuring timely and accurate information exchange.
Inventory and Procurement: Handle the administration of procurement, inventory control, and shipping of spare parts.
Database Management: Maintain accurate records of spare parts availability in the internal database.
Customer Documentation: Assist in the preparation and distribution of customer-related service documents.
Primary Contact: Serve as the first point of contact for customer inquiries related to parts and services.
General Administration: Perform general ad hoc administrative tasks as required.

Skills and Experience required to be considered for this role:

Experience in within a customer focused administrative, scheduling or planning role
Experience using a CRM system and Microsoft office
Confident and professional telephone manner
Previous experience in a service coordination, logistics, scheduling or administrative role (preferably in a manufacturing or technical environment).
Full UK driving license and own transport due to company remote location

Benefits to working here:

Early Finish Fridays of 2.30pm
20 days annual + Bank Holidays
Free Parking
5% employer pension contribution

If you feel like you meet the above criteria & would like to be considered for this Service Coordinator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs