Allocation & Lettings Officer

Allocation & Lettings Officer

Employer: A Social Housing Client
Location: Liverpool/St Helens/Warrington, UK
Salary: 31,650 per annum
Start: ASAP
Job Type: Permenant

Our social housing client is seeking an Allocation & Lettings Officer to manage the allocation of properties and assist in the lettings process across Liverpool, St Helens, and Warrington. If you're someone who thrives in a dynamic environment and has strong project management skills, we'd love to hear from you!

• Manage and allocate properties efficiently while ensuring the best customer experience.
• Respond to and anticipate changing customer needs, providing tailored solutions.
• Contribute to business planning and the development of services to meet customer and business goals.
• Work collaboratively with colleagues, tenants, and external partners to build strong, positive relationships.
• Adhere to health and safety policies to deliver effective services and ensure a safe working environment.

• Strong project management skills with the ability to adapt to changing circumstances.
• Ability to engage with customers and colleagues effectively, using clear and direct communication.
• Demonstrated ability to work independently, prioritizing tasks efficiently to meet deadlines.
• Proven experience in delivering excellent customer service.
• Passionate, committed, and self-motivated to drive positive change.
• Excellent interpersonal skills with the ability to inspire and influence others.
• Flexible and willing to work hours that meet customer and business needs.

Desirable Criteria:

• Knowledge of housing, including sheltered properties.
• Experience in a public-facing service environment.
• CIH Level 3 qualification or willingness to work towards it.
• Additional administration qualification (NVQ).

Please call Danielle from Building Careers on (phone number removed) / (phone number removed)

This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our colleagues.

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