Financial Inclusion Officer

Reporting to:Welfare Benefits Supervisor

Hours:36 per week (may be occasionally required to attend events outside of normal office hours but time off in lieu arrangements in place) 25 days annual leave

Salary:£23,000 + up to 5% pension

Location:Hybrid working from home, office and Foodbanks in the St Helens District

Context of role:This role is part of the front line response to the cost of living crisis in St Helens, by working in partnership with the Hope Centre to help local foodbank users, including tackling fuel poverty, identifying unclaimed benefits and supporting our clients to find solutions to the problems they present. In short you will be making a real difference to peoples lives every day.

Role purpose:Co-ordinate access to advice for allocated clients who are at higher risk of disengaging from advice services and assist them throughout their advice journey. Improve financial wellbeing by checking clients are in receipt of the correct welfare benefits, identifying and making grant & trust fund applications as appropriate, and advising on other income maximisation options. You will help clients prepare a household budget and support them in gathering up-to-date financial information in preparation for appointments. Research and explore options and implications so that clients can make informed decisions.

Closing date for applications:12.00 noon on Friday 1stNovember

Interview date:Tuesday 12thNovember