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Location: Staines, Surrey
Salary: £28,000 per annum
Role Purpose: Deliver high-quality support and training to clients, develop user guides and training modules, ensure a positive onboarding experience, facilitate meetings, maintain processes, collaborate with colleague and identify product enhancements
Key Accountabilities:
- Deliver high-quality support and training to clients.
- Provide training on pre-defined content and assist clients with online registration forms.
- Develop and maintain comprehensive user guides for current and upcoming systems.
- Create and update training modules as needed.
- Conduct internal and client training sessions on both current and upcoming systems.
- Ensure a positive onboarding experience for new clients.
- Configure and customize systems for clients with attention to detail.
- Plan and facilitate internal and external meetings.
- Maintain robust processes and procedures.
- Collaborate with colleagues to meet client needs.
- Identify opportunities for product enhancements and developments.
- Act as an ambassador for the company.
- Perform any other duties required by the business.
Person Specifications:
Qualifications:
- Minimum education: 5 GCSEs (including English and Maths) or equivalent vocational qualification.
Experience:
- Experience in updating and creating onboarding material.
- 3+ years of customer service experience.
Professional and Personal Skills:
- Strong administrative skills.
- Excellent written and verbal communication skills.
- Ability to communicate cross-functionally at all levels.
- Highly organized with good planning skills.
- High level of attention to detail.
- Ability to work on own initiative and multitask under pressure.
- Problem-solving skills.
- Proficient in Word, Excel, PowerPoint, and Outlook.
- Competitive salary of £28,000 with the potential for an annual bonus of up to 5%.
- Monday to Friday position with a 35-hour working week (40 hours including one-hour lunch break).
- Hybrid working option with two days a week from home after passing probation.
- Free parking available.
- Generous holiday allowance of 25 days.
- Substantial pension contribution of 8% per month.
- Private healthcare coverage
