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Do you have strong administration & customer service skills?
My client is currently seeking a Customer Liaison Officer to join their Customer Services Team and provide exceptional administrative support and customer service. This position serves as a key interface between customers, technical staff, sub-contractors, and the public. This role is crucial in processing casework from initial inquiry to ongoing maintenance, ensuring customer satisfaction and adherence to the business objectives.
This is a Monday - Friday role, working 37.5 hours a week, with the option of hybrid working (after probation), based in Staines.
Key Responsibilities:
- Coordinating visit arrangements
- Providing customers with visit confirmations and quotes
- Coordinating and booking travel arrangements
- Progressing accreditation casework in line with company processes and policies
- Maintaining and updating databases
- Responding to internal and external inquiries
- Performing general administration tasks
- Supporting other teams and departments
- Assisting in organizing meetings
Qualifications and Skills:
- Excellent customer service and administration skills
- Accurate written and clear verbal communication skills
- Demonstrable experience of working as part of a team
- Ability to prioritise workload to meet deadlines
- Good knowledge of Microsoft Office software
Company Benefits & Package:
- 25 days holidays plus bank holidays
- Auto enrolment pension
- Life assurance x3 salary
- Flexible benefits such as cycle to work scheme, season ticket loan, gym discount, study support (after 6 months)
- 2 days hybrid working after 6 months.
