Customer Service Executive

Customer Service Executive (hybrid working pattern, 3 days office based, 2 days home based)

Staines upon Thames

Salary: £30,000 - £34,000

We are seeking a motivated, experienced and customer-focused individual to join our international client, within their friendly and skilled Customer Service team.  If you thrive on supporting international customers, providing top-notch service, and enjoy working collaboratively within a global business environment, then this role is for you!

Key Responsibilities:

• Own the end to end order to cash (OTC) process
• Manage and execute all process with operational excellence.
• Serve as the primary point of contact for the assigned customer portfolio, both internal and external.
• Process customer orders according to policies and manage through delivery.
• Actively monitor open orders to ensure timely and satisfactory delivery to customers.
• Proactively address disruptions in the process, such as material availability or transportation issues.
• Monitor monthly forecast, managing customer order patterns, and addressing issues related to the demand and supply.
• Ensure proper documentation and compliance for export orders.

• Develop and maintain strong business relationships with customers to understand their needs and expectations.
• Collaborate with internal teams (Sales, Supply Chain, Planning, Logistics) and external partners to meet customer experience levels.
• Interact and collaborate with the Finance team to align on rebates and cash collection.

• Suggest and collaborate on simplification initiatives to enhance parts of the current processes.
• Initiate and process customer complaints in line with the complaint management process, including follow-up on potential returns, internal progress, and closure of complaints with customers.

Requirements:

As a Customer Service Executive, you should possess the following added values:

• 2-4 years of professional experience in an international company or B2B environment. (Essential)
• Knowledge of other languages is an asset. But not essential.
• Strong communication skills with a customer-focused mentality.
• Ability to multitask in a dynamic business environment.
• Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

What’s in it for you?

• Permanent position in an ambitious international company.
• Benefits include: private health insurance, company pension, death in service insurance, discretionary bonus dependent on company profitability.
• 25 days of holidays + BH

If you are ready to contribute your skills and enthusiasm to a thriving international company, apply now and become a key player in a Customer Service team. Apply today!

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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