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INTERNAL ROLE TITLE: Receptionist and Office Administrator
REPORTS TO: Head of Business and People Operations and Executive Assistant
FUNCTION: Business Operations
LOCATION: Staines Monday-Friday | 8am -6pm
Role Purpose:
You will be the face of the company providing a high level of service to our visitors and staff, aligned with our company standards.
You will be responsible for managing all office administrative tasks to ensure optimal
productivity within the company, by maintaining communication with both internal and external parties to support seamless office operations
Key Accountabilities:
- Provide a warm and professional welcome to all visitors ensuring a positive first impression
- Managing the day to day running of the reception and office environment (servicing our staff and visitors)
- All visitor support (welcome and registration, car parking, directions, ANPR on car park system, catering and refreshment etc)
- Perform a mix of logistical and administrative duties
- Managing company correspondence - emails, letters, packages
- Maintain and replenish of office supplies, including stationery, kitchen consumables, etc
- Meeting room management including setting up of any AV requirements
- Full Facility management
- Maintaining security and access control
- Maintaining general office files relating to the office operations
- Record and maintain the outgoings of the office expenditure/budget tracking and reconciling
- To assist with ensuring compliance with Health & Safety regulations (Update and maintain safety policies and office facilities manuals/Keep records and procedures up to date etc)
- Daily pack down of office, and set up for the next day
- Performing other relevant duties when needed.
Person Specifications
Qualifications
- Educated to GCSE level or recognised equivalent
- First Aid/Fire Warden trained Experience
- Proven experience in a related role such as Office Assistant, Receptionist or other relevant position
- Excellent Customer Service skills
- Excellent Written and Verbal communication
- Knowledge of computer software applications used in daily office administration functions such as Word, Excel and specialised office management tools. Professional and Personal Skills
- Friendly, engaging, and approachable
- Committed and focused
- Excellent time keeping
- Exercises a professional and positive approach
- Attention to detail with the ability to multi-task efficiently
- Organised and able to prioritise tasks
- Ability to maintain the confidentiality of highly sensitive material with tact and professionalism
- Flexibility and openness to change
- Ability to react with appropriate urgency to situations and requests
- Ability to build effective cross-group working relationships and work collaboratively with people at all levels of the organisation
- Willingness to take on Keyholder duties
