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Why Join Us?
- Work with an established business serving a blue-chip client base.
- Enjoy a varied and interesting role in a friendly, supportive team environment.
- Benefit from uncapped holidays, increasing with each year of service.
- Free onsite parking, a private pension scheme, and early finishes on Fridays.
About the Company
MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician.
As part of a highly specialised local company within a larger multinational group, you’ll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move.
Your Role
As an IT Support Technician, you will:
- Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets.
- Respond to support requests, log issues, and ensure compliance with internal policies and processes.
- Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures.
- Maintain and support systems, including Windows clients, servers, and networks.
- Manage cybersecurity measures, such as firewalls, backups, and antivirus software.
- Support and maintain devices like PCs, phones, mobiles, printers, and switches.
- Ensure information and cybersecurity records are updated to support audits and compliance.
About You
To succeed in this role, you will need:
- Proven experience in IT support roles.
- Strong teamwork skills and the ability to create positive user experiences.
- Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications.
- Knowledge of securing Windows clients, servers, and networks.
- The ability to support the full lifecycle of users and assets, from onboarding to offboarding.
- Experience in disaster recovery activities.
