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A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 7.5 hours a day on a slight shift pattern between the hours of 8am - 6pm.
Customer Service Advisor - Benefits Offered
- £13.47 per hour plus holiday pay
- 28 days holiday including bank holidays
- Intensive company training
- This is a longer-term temporary opportunity with scope to progress internally
Customer Service Advisor - Job Overview
As a Customer Service Advisor your duties will include;
- Receiving a high volume of calls on a daily basis
- Delivering excellent customer service on every call
- Using multiple systems to update records and find relevant information to pass to the customer
- Taking ownership of each call to ensure customer queries are resolved efficiently
- Coordinate responses
- Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered
- Adapting your personal style on every call to suit the needs of the customer
- Ensuring compliance is met and standards achieved on a daily basis
- Dealing with all higher-level customer queries/complaints
Customer Service Advisor - Skills & Experience Required
- Previous customer service experience
- Experience of working in a call centre environment would be desirable but not essential
- Strong PC skills including databases and all Microsoft programmes
- Proven ability to communicate with people at different levels
- Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis
- Able to commit to a role for a minimum of 3 months
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.
