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Customer Service Coordinator
OpportunityA unique opportunity has arisen to join a dynamic, family, entrepreneurial group of companies, growing organically and through acquisitions.The group has an extraordinary track record of having never made a redundancy in over 35 years, alongside 34 years of community, charity, philanthropy works.If you want to be recognised and treasured as an individual based on your contribution and results, this could be your new working family home.The successful candidate will be given the opportunity for genuine career progression as they thrive within the role.Company ProfileArguably the best employer in Hertfordshire and one of the UK's most successful and leading packaging companies who have been established for over 35 years. An innovative and energetic three-generation family run business, who are committed to delivering best-in-class, uniquely positioned products and services to some of the most prestigious brands in the world, across varying industry sectors.Job ProfileYou will have previous experience in a similar role in B2B customer account management or customer service role.The role will suit someone who enjoys a fast-paced environment and someone who is able to manage multiple tasks at once, with a strong attention to detail and a drive to achieve and exceed sales targets set, as well as an ability to react positively to tight deadlines and work well under pressure.This role is office based.
Primary responsibilities
- Taking inbound enquiries over the phone, or via email through our dedicated websites.
- Work to achieve team-based targets.
- Provide timely and accurate data entry of quotations and orders into relevant systems and ensure data is accurate and up to date at all times.
- Possessing excellent product knowledge to enhance customer support.
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments.
- Identify tasks critical to keeping customer satisfaction levels in check.
- Manage orders from initial quote stage, artwork, manufacture and delivering of the product.
Skill/Experience
- Proven experience in a similar role within Customer Service/Sales preferred.
- Must possess excellent customer service skills.
- Proficient in the use of the Microsoft Office Package and Excel.
- Strong communications skills both written and verbal.
- Experience of planning and delivering proactive customer engagement.
- Polite and professional phone manner.
- Proven track record of successful customer service and account management skills
- Possess flexibility and ability to effectively perform multiple functions at a time.
- Ability to work on own initiative with minimal supervision as well as part of a team.
- Ability to react positively to tight deadlines and work well under pressure.
- Maintain and develop positive business relationships with both internal and external customers.
Package/Benefits:
- Substantial salaries/ hourly rate, monthly gross profit bonus, annual target bonus.
- 22 days annual leave + Bank Holidays
- Health club membership, private health care, life insurance.
- Interest free loans to support with house purchases, holidays etc.
- Unrivalled security of position - we have never made a redundancy in over 35 years!
- Pre-interview "personality profile assessment" to match your skills to the role.
