- Motivate the team with enthusiasm.
- Encourage a culture of professionalism, customer service, and technical excellence.
- Support the Software Development team in developing specialist knowledge.
- Manage relationships with customers and suppliers proactively within and beyond IT Services.
- Take part in cross-disciplined teams to address key technical and operational issues.
- Provide internal consultancy services and review technology use within the business.
- College or University degree in a related discipline.
- 5+ years of commercial experience in a similar role.
- Strategic Thinking β Align IT capabilities with business objectives.
- Technical Understanding β Knowledge of IT systems, architecture, and emerging technologies.
- Business Acumen β Understanding business processes, goals, and financial impact.
- Stakeholder Management β Engaging and communicating effectively with business leaders, IT teams, and clients.
- Project Management β Combining formal Project Management methodologies (Prince2, Waterfall, PMI, Agile SCRUM).
- Change Management β Leading organisational change, ensuring smooth adoption of IT solutions.
- Communication & Collaboration β Clearly articulating technical concepts and working across departments.
- Process Improvement β Optimising workflows and ensuring efficient use of IT resources.
- Risk Management β Identifying and mitigating risks in IT-business integration.
- Open-minded team player with a collaborative attitude.
- Able to motivate and positively influence with enthusiasm and ambition.
- Natural curiosity/enthusiasm to know how products work.
- Critical thinking and problem-solving.
- Excellent written and verbal communication skills.
- Self-motivated, able to work both independently and in a team environment.
- Inspired by the possibilities of more effective IT solutions.
- Continuous learning mindset.
- Professional attitude towards customers and colleagues.
- Good sense of humour and innovative approach.
- Proficient at drawing connections between ideas to form cohesive briefs/plans.
- Understanding of information architecture.
- Able to present technical solutions to a non-technical audience.
- Business Process Modelling.
- Confident in applying user and usability testing techniques.
- Excellent organizational, time, and project management skills.
- Business savvy.