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Sterling Recruitment Services are looking to recruit a number of experienced Customer Service Advisorsto join our clients customer service team based at Preston Farm, Stockton on Tees.
Please note this is a 6 to 8 month contract.
As a Customer Service you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities. The ideal candidate has a proven track record in Customer Service, possesses excellent communication and negotiation skills, and is highly motivated to achieve their targets.
Typical duties and responsibilities
- Answer or make calls to current clients to learn about and address their needs, complaints, with the goal to assist them in signing up for new projects with the company
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Build lasting relationships with clients and other team members based on trust and reliability while providing excellent and consistent customer service.
- Utilise software, databases, scripts, and tools appropriately.
- Adhere to all company policies and procedures.
Working hours between 8am and 6pm Monday to Friday.
