Customer service advisor-Account Manager

Customer Service Advisor (Account Manager)Duration: 6 monthsRate: £12 per hourLocation: Stoke-on-TrentHours: 40 hours/week, Monday - Friday

Role OverviewWe are seeking a Customer Service Advisor to join our team and efficiently manage customer inquiries, resolve issues, and provide excellent service.

Key Responsibilities:

• Handle customer requests in a local branch, including new accounts, pricing, orders, and queries.
• Process manual and credit notes, following established procedures.
• Take payments from customers and reconcile banking for gas and equipment.
• Calculate commission payments to agents and manage cylinder holdings.
• Generate Proforma invoices using templates as needed.
• Provide rapid resolutions and escalate issues when necessary.
• Maintain up-to-date knowledge of products, services, and systems.
• Identify sales opportunities and refer them to the sales team.
• Build long-term relationships with customers and agents to understand their needs.
• Offer proactive service and outbound contact to select customers.
• Manage work within KPI/target framework to optimize customer experience.
• Process cash and card payments securely and responsibly.
• Inform regular customers about new products, services, and pricing.
• Resolve customer complaints related to products or services.
• Advise customers on merchandise selection and answer inquiries.
• Assist in accurate and timely stock counts.

This is an excellent opportunity to contribute to a dynamic team while growing your customer service skills. If you are interested please apply to the role and I will get in touch with you at the earliest.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.