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Customer service representative
Customer Service administrator

Customer Service administrator

Pure Resourcing Solutions

Posted 19 hours ago, valid for 11 days

Stowmarket, Suffolk IP14 4BW, England

Full Time

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Sonic Summary

My client is seeking a customer service administrator to join their global manufacturing team based in Stowmarket.
The role offers free parking and the possibility of a hybrid work arrangement after a probation period of 3 days in the office.
The ideal candidate should have previous customer service experience and a passion for helping others.
The salary for this position is competitive, although the exact figure is not specified.
Candidates should possess excellent communication skills and strong problem-solving abilities.

My client is seeking a customer service administrator to join their global manufacturing team. Based in Stowmarket Free parking Hybrid after probation 3 days in the officeAre you passionate about helping others and delivering exceptional service? We are seeking a dedicated and friendly Customer Service Representative to join our team!About the Role: As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure that every customer experience is positive. You will be responsible for maintaining a high level of professionalism, providing accurate information, and ensuring customer satisfaction.Key Responsibilities:

Respond to customer inquiries via phone, email, or chat.
Troubleshoot issues and provide effective solutions.
Process orders, returns, and exchanges.
Maintain a thorough knowledge of products and services.
Document customer interactions and escalate complex issues when necessary.
Ensure customer feedback is gathered and shared with relevant departments.

Skills & Qualifications:

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work efficiently in a fast-paced environment.
Previous customer service experience is a plus.
A positive attitude and a passion for helping others.

For more information contact Fiona @ Pure or apply as required.

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