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Service Advisor

Group 1 Automotive
Posted 2 days ago, valid for 17 days
Location

Stratford-Upon-Avon, Warwickshire CV37 0PY, England

Salary

£28,821 - £32,146 per hour

Contract type

Full Time

Retirement Plan

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Sonic Summary

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  • The Service Advisor position at Mercedes-Benz Stratford Upon Avon offers a salary range of £28,820.61 to £32,146.07.
  • Candidates should have previous experience in a target-driven role and possess excellent communication and organizational skills.
  • The role involves being the main point of contact for customer communication during vehicle maintenance and repair, ensuring outstanding customer care.
  • Benefits include 33 days of annual leave, retail discounts, gym discounts, and a flexible pension scheme among others.
  • Group 1 Automotive is a leading automotive group in the UK, focused on creating exceptional experiences for customers and fostering career growth.

Service Advisor - Mercedes-Benz Stratford Upon Avon£28,820.61 - £32,146.0745 Hours

Create experiences you can be proud of.

Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

  • 33 days’ annual leave, including bank holidays
  • The opportunity to buy additional holiday
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • Ongoing recognition from your peers and leadership team
  • A community volunteering day

What you’ll do day to day

  • Provide an outstanding level of customer care
  • Book service and repair work, always ensuring workshop and parts availability
  • Keep customers fully informed of progress of their vehicle repairs
  • Organise loan car bookings for customers where needed
  • Obtain and process payments in a timely manner in adherence to Group 1 Automotive policy
  • Maintain accurate customer records on our systems
  • Convert as many inbound and outbound calls into bookings as possible

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

  • Excellent communication and organisational skills
  • A passion for delivering an incredible experience to all, whether internal or external customers
  • The ability to identify the needs of the customers and opportunities to upsell
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target driven role
  • Full UK driving licence

Who we are

Be part of something big

Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.

Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.