Administration

Reed

Posted 9 hours ago, valid for 7 days

Sutton, Surrey SM12BE, England

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

The Commercial Administrator position is based in the Commercial Services Department and reports directly to the Office Manager, requiring 40 hours of work per week from Monday to Friday between 8am and 5pm.
The role emphasizes exceptional client service, efficient communication, and cost management while collaborating with various team members including Contract Managers and Field Service Managers.
Candidates should possess good organizational skills, demonstrate initiative, and have exceptional communication abilities, along with proficiency in computer skills and diary management.
Key responsibilities include managing engineer schedules, responding to client queries, raising repair jobs, and monitoring contract compliance through maintenance visits.
The position requires a minimum of 2 years of relevant experience and offers a salary range of $45,000 to $55,000 per year.

Department: Commercial Services Department

Reporting to: Office Manager

Hours: Monday – Friday, 40hrs per week (covering between 8am – 5pm)

Description

Commercial Administrator

The successful candidate will report directly to the Office Manager but will be expected to work closely as part of a team comprising Commercial Administrators, Team Leaders, Contract Managers, Field Service Managers & Department Managers.

The Key Driver for this role is to achieve exceptional client/customer service, efficiency and cost management, communication across engineers, administration staff and contract managers. The successful candidate will welcome and fully encompass the use of all Company Systems and approved procedures to achieve this, challenging where necessary to further improve or enhance delivery.

Main pre-requisites

< >Good organisational skills Demonstrate initiative and good work ethic Attention to detail Openness to learning Exceptional communication and interpersonal skills Computer skills Diary management of engineers Responding to email queries Answering client/resident phone calls Raising and booking repair jobs Ordering parts/materials Liaising with sub-contractors & raising orders Monitoring contract compliancy via pre-planned maintenance visits Key performance indicators (KPIs) Providing quotations for chargeable works to clients Working from work in progress reports Attend client meetings when required Invoicing when required Working from SABRE action lists (company in house system)

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