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Team Leader (Call Centre)
Are you a strong leader with a passion for driving high standards, resolving complaints, and leading a team to success? Do you have the confidence to set expectations, challenge inappropriate conduct, and continuously improve processes? If so, we have the perfect role for you!
Key Responsibilities:
- Lead, support, and develop a team of 8-10 colleagues
- Oversee and manage complex complaints, ensuring fair and timely resolutions
- Set clear expectations and standards to maintain a high-performing team
- Identify opportunities for continuous improvement and implement best practices
- Support the client onboarding process by ensuring smooth transitions
- Conduct investigations, disciplinaries, return-to-work meetings, and absence management
- Work collaboratively with internal departments to resolve customer concerns
- Provide strong leadership, performance coaching, and feedback to enhance team efficiency
- Ensure compliance with company policies and industry regulations
- Confidently address and challenge inappropriate professional conduct to maintain a positive workplace culture
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
