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Job Role: Resident Liaison Officer (RLO)
Location: South East
Salary:£30,000 - £33,000 + Car Allowance
Make a Difference in Resident's Lives!
Are you passionate about customer service and making a real impact? As a Resident Liaison Officer, you’ll be the key link between residents and our team, ensuring smooth communication and minimal disruption during essential home improvements.
What You’ll Be Doing
- Be the main point of contact for residents, addressing concerns and ensuring a great experience.
- Work with site teams to manage access, reduce disruption, and maintain a safe environment.
- Arrange and lead resident consultations, keeping them informed every step of the way.
- Handle complaints professionally, ensuring quick and fair resolutions.
- Keep project records updated and attend meetings with clients and residents.
What We’re Looking For
- Experience as an RLO or similar customer-facing role in social housing, construction, or maintenance.
- Strong communication, problem-solving, and IT skills.
- Knowledge of planned maintenance projects (internal/external works).
- A proactive, customer-focused approach with great organisational skills.
What’s in It for You?
- Competitive Salary & Award Winning Benefits
- Career progression in a growing organisation.
- A chance to positively impact communities by improving resident's homes.
- A supportive, collaborative team that values innovation.
Ready to make a difference? Apply today!
A member of the Spencer & James Recruitment team will be in contact with you.
