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- Annual Salary: Competitive + bonus
- Location: Swindon
- Job Type: Full-time, office-based (5 days a week)
We are seeking a proactive and dedicated Customer Success Specialist to join our team. This role is ideal for someone who thrives in a dynamic environment and is committed to exceeding performance indicators in sales, margins, and quote conversion. You will be instrumental in developing relationships with up to 250 existing tier 2 customer accounts, providing technical support, and promoting our competitive advantages.
Day-to-Day Responsibilities:- Exceed monthly performance indicators including sales, margins, and quote conversion.
- Proactively develop up to 250 existing (tier 2) customer accounts.
- Analyse and manage your pipeline daily to maximize effectiveness.
- Provide a proactive and consultative approach to customers on their choice of products and added value services.
- Maximise supply chain opportunities to benefit customers and margins.
- Evaluate competitors and promote our competitive advantages.
- Provide leading technical support to customers.
- Maintain customer records in the CRM, including communication visit reports, pipeline developments, price lists, and terms of trading.
- Work to the quality standards and procedures.
- Embrace and leverage the company’s continuous improvement culture.
Benefits
- Pension salary sacrifice at 6% matched by the company.
- Group Life at 4x annual salary.
- Company paid healthcare cashback plan for employee only which includes services such as eye care, limited dental treatment etc
- 25 days annual leave plus recognized bank holidays.
- Up to 20 days paid sick leave (upon company discretion)
- Free onsite parking
If you are interested in this role, please click apply! If you would like more information, please email your CV to .
