Customer Service Representative

Customer Service Representative - Healthcare/Medical

Tamworth, Office-Based

Up to £24,000 DOE

We are seeking a dedicated and empathetic Customer Service Representative to join our clients customer care team. The ideal candidate will possess excellent listening skills, a strong understanding of client needs, and the ability to manage administrative tasks efficiently.

Key Responsibilities:

• Respond to inbound enquiries from customers.

• Provide accurate information and resolve issues promptly.

• Ensure a high level of customer satisfaction through effective communication.

• Maintain and update customer records accurately.

• Track and follow up on the status of ongoing tasks and enquiries.

• Coordinate with other departments to ensure seamless customer support.

Key requirements:

• Exceptional listening and communication skills.

• Administrative experience in an office setting is highly desirable.

• Strong organizational abilities and attention to detail.

• Ability to understand and empathize with customers needs.

Desirable:

• Previous experience in a customer service role, preferably within a healthcare or NHS call centre environment.

If you have the desired skillset, please apply for immediate consideration.