Aftersales Coordinator

Your new companyHays are working with a well established Manufacturing Business in Telford who are looking to recruit an Aftersales Coordinator on a permanent basis. Working within a dynamic office environment, this role is pivotal to this customer's journey within the business.Your new roleAs an Aftersales Coordinator your role will involve:* Dealing with new and existing customer base, receiving, and evaluating enquiries, generating written or verbal quotations, order receipt, order entry, acknowledgement and works orders.* Liaising with new and existing customers regarding spares prices, availability and advise on our full product range and services for oil/dust extraction systems.* Engaging with customers to converting quotations into sales.* Proactively seeking out new customers to support increasing sales.* Management of key accounts and the administration responsibilities.* To help constantly improve the customer service, quoting, order processing and conversion rates.What you'll need to succeedIn order to be considered for this role you will need experience in the following:

• At least 3 years in a similar sales and customer service role with comparable goals and responsibilities.
• Have a good level of education (to GCSE standard in Maths and English grade C or above).
• Experienced with Microsoft Office Programs.
• You must have excellent telephone communication skills and the ability to communicate at all levels.
• To be efficient, effective, and highly organised with the ability to plan and manage your own time, where prioritisation is key.
• You need to be an individual who has excellent sales ability and understands how to frame a clear, concise, and compelling sales pitch.
• Then manage the sales process through a strong administration ability.
• This is an autonomous position, so you should be self-sufficient and self-motivated.
• We require the individual to have a positive attitude, with a high attention to detail, with a strong ability to work under pressure.
• Manufacturing, engineering, or distribution industry experience is desirable but not essential.

What you'll get in return

• Internal training
• Hybrid working
• Birthday Holiday

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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