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Purpose of the Role
The role of Marketing Administrator is pivotal to the success of the Centre Management operation. This person will need to ensure that there is close liaison between all on- site parties, including tenants, security and cleaning personnel. They will provide professional and efficient administrative support along with Marketing support where necessary. A good understanding of all social media platforms would be an advantage.
Key Responsibilities
- Ensure that the telephone is answered in a professional manner and within an appropriate ring time.
- Deal with all ad hoc general enquiries and help build the relationship between tenants, contractors and centre management.
- Support with all social media platforms from collecting content to publishing.
Accounts
- Responsible for processing Invoices and Maintaining Departmental Records. The invoices are to be coded, stamped, photocopied and logged on to the accounts system before passing to the accounts department for payment. Keeping shared files for the tracking of service charge.
General
- To undertake the production of reports, letters, emails, memos, faxes, etc, as requested from Centre Management.
- Under instructions from the Centre Manager to ensure that all periodic reporting to the client, letting and managing agents is undertaken on a regular basis is in an agreed professional manner.
- To assist the Centre Management in any aspect of PR and marketing, mall income or other commercial aspects of the scheme. These duties might include for example, the co-ordination of mall income providers or marketing consultants or help in organising events, tenants meetings, etc.
- The co-ordination of periodic internal meetings to ensure that communication between all on site parties is satisfactory.
- To arrange regular tenant meetings and co-ordinate the input of other members of the team.
- To update footfall information regularly and distribute information accordingly.
- There is a requirement for flexibility in the hours worked.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
- General Education to GCSE standard with an A-C grade in English & Maths or equivalent standard.
- Reliable, helpful and well presented.
- Ability to work in a team, or alone under the direction of Centre Manager.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Able to take comprehensive minutes of meetings.
- Ability to deal with confidential information.
- Good organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional manner.
- Able to work under pressure to deadlines.
- Careful and conscientious with an aptitude for attention to detail.
- Ability to use social media platforms including Facebook, Instagram and TikTok.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
Working Hours - Part Time office hours available 16-20 hours
Salary - Dependent on hours worked
#LI-DNI
Please see our Benefits Booklet for more information.
