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- Manage and respond to customer queries via email and phone.
- Log and track customer issues
- Prepare and issue weekly defect and exception reports.
- Allocate tasks to Customer Support Operatives and contractors.
- Oversee inspections, contractor performance, etc
- Coordinate CRM diaries and schedule works efficiently.
- Ensure customers are informed throughout the remediation process.
- Strong administrative and customer service skills.
- Ability to work independently, prioritise tasks, and problem-solve.
- Excellent communication and interpersonal abilities.
- Experience in face-to-face customer service is essential.
