Customer Service Administrator - 1 year contractLocation: Near Paddock WoodSalary: £24,000 - £25,000Hours: 8am - 5pm | 1-hour lunch breakBenefits:
- Full training and induction
- 22 days holiday + bank holidays
- Medicash and pension schemes
- 100% office-based role with a collaborative team
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and supportive environment? We're excited to offer an opportunity to join a dynamic distribution company near Paddock Wood as a Customer Service Administrator on a 12-month contract.
Why join this company?Located just an 8-minute walk from the train station, our client prides themselves on their strong industry reputation and commitment to outstanding customer service. Their friendly, collaborative team works from a modern open-plan office with amenities such as a fully stocked staff kitchen, outdoor seating, and on-site parking.
What you'll do:As a key member of the team, you'll:
- Handle customer inquiries via phone, email, and occasionally in person.
- Provide accurate information about products, orders, and deliveries.
- Resolve customer complaints efficiently and professionally.
- Maintain and update customer records in the CRM system.
- Collaborate with internal departments to ensure a seamless customer experience.
- Contribute to process improvements to enhance customer satisfaction.
Who you are:You're a proactive, customer-focused individual with:
- Previous experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with PCs and software packages.
- The ability to thrive in a fast-paced environment and juggle multiple tasks.
What you can expect:
- A competitive salary package.
- Ongoing training and career development.
- A supportive and inclusive workplace.
- Regular social events and recognition for your contributions.
- The chance to work with an award-winning industry leader.
If you're ready to take the next step in your career and contribute to a company that values excellence and collaboration, we'd love to hear from you!
Apply now - this vacancy is being managed by Rhiannon Winn
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