Housing Benefit Overpayment Recovery Officer

Adecco are seeking a dedicated Housing Benefit Overpayment Recovery Officer to join our client's team. The successful candidate will be responsible for recovering overpaid housing benefits from customers, private landlords, and social landlords.

• Housing Benefit Overpayment Recovery Officer
• Public Sector - Local Authority
• Temporary Role - 3 months with possible extension
• Full Time - Monday to Friday, 36 hours per week
• 19.41 per hour PAYE / 25.10 per hour Umbrella - possible room for increase DOE
• ASAP start
• IT equipment provided

This role is mostly remote working, with the team working in the Twickenham office on a monthly/bi monthly basis for team meetings or other meetings as required. However, should you wish to work in the office more often then you are able to do so!

Requirements:

• Knowledge of housing benefits is desirable but not essential.
• Experience in recovery / court recovery is required.
• Strong customer service and written skills are essential.

Duties and Responsibilities:

• Handle and collect incoming post and documents, ensuring they reach the correct department.
• Call customers to arrange agreed payments.
• Use IT systems to print letters or documents for various services or customers.
• Organize work onto spreadsheets.
• Perform checks on the Department of Works and Pension system for debt recovery.
• Maintain filing systems and databases.
• Ensure services for both Councils are managed fairly and meet the required standards, as agreed annually by the Executives.
• Advise and support managers on relevant service matters.
• Contribute to performance reviews and improvement measures, ensuring a customer-focused approach and exploring innovative solutions for top-quality service.
• Participate in change programs within the service.
• Foster good working relationships and collaborative arrangements with internal and external stakeholders.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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