HR/Benefits Operations Specialist

Your new companyYou will be working for a large pharmaceutical company based in Uxbridge.This role will operate on a hybrid working model with the expectation to be in their offices 3 days per week with the remaining 2 days as WFH.There is parking available onsite.Your new roleYou will be working as a Temporary HR/Benefits Operations Specialist for an initial 12 month period however this could extend.This position will be responsible for providing benefits-related support to employees, managers and stakeholders within the HR function across Europe. Some duties will include:

• Serve as a first point of contact for employees, managers and HR Business Partners, providing high quality HR advice and guidance related to benefits administration with a focus on excellent customer service on a wide range of HR activities and processes
• Manage the day to day benefit administration by informing providers of changes in an employees' life cycle and maintaining online benefit platforms across multiple countries in Europe.
• Provide subject matter expertise in benefit-related processes, policies and tools
• Utilise HRSM technology to triage, track and manage incoming enquiries and cases
• Create and maintain high quality SOPs
• Have a strong understanding of benefit plans and be the subject matter expert of benefit processes.
• Identify process improvements by identifying issues, process delays and quality problems and recommending solutions
• Contribute to the ongoing development of the HR Shared Services FAQ library
• Ensure compliance with appropriate data protection legislation at all times
• Liaise with internal departments and third-party service providers as necessary
• Contribute to wider projects and initiatives within the HR shared Services team

What you'll need to succeedIn order to succeed in this role, you will have previous experience in a HR Generalist role. You will also have experience with benefits support.Ideally you will have experience using workday or servicenow although not essential.What you'll get in returnIn return, you will receive an hourly rate based on an annual salary of £44,000What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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